GENERAL CONDITIONS FOR SALE Consumers – Internet – Products Version 1 - 20/10/2025

Article 1 – Vendor designation

Laurent PIERSON PSM 15 RUE DES ALPES 03300 CUSSET contact@laurent-pierson.com www.laurent-pierson.com SIRET : 792 700 700 00018

Article 2 – Scope of the General Conditions of Sale

These General Conditions of Sale apply, without restriction or reservation to all sales concluded by Laurent PIERSON (« the Seller ») from non-professional consumers and buyers (« Customers or the Client ») (also referred to individually as « a Party » and collectively as « Parties ») wishing to acquire the products offered for sale by the Seller (« Products ») on the website, i.e. framed or unframed drawings.

In particular, they specify the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers.

These General Terms and Conditions of Sale may be supplemented by specific terms and conditions set out on the website before any transaction with the Customer.

These General Conditions of Sale apply to the exclusion of any other conditions, including those applicable to in-store sales or other distribution and marketing channels.

These General Terms and Conditions of Sale are systematically communicated to any Customer prior to placing an order and will prevail, where applicable, over any other version or other contradictory document.

They are accessible at any time on the website.

The Customer declares that he has read these Terms and Conditions and has accepted them before placing his order. The validation of the order by the Customer is valid for acceptance without restriction or reservation of these General Conditions of Sale.

These General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the Customer's purchase is that in force on the website at the date of placing of the order.

Changes to these Terms and Conditions of Sale are enforceable against users of the website from the time they are posted online and cannot apply to transactions concluded previously.

Article 3 – Products offered for sale

The Products offered for sale on the website are: framed or framed art prints.

The main characteristics of the Products, bringing together all the substantial information required by the applicable regulations and in particular the specifications, illustrations and indications of the size or capacity of the Products, are presented on the website in the pages dedicated to the products.

The Customer is required to read this before placing an order.

The choice and purchase of a Product is the sole responsibility of the Customer.

The photographs and graphics presented on the website are not contractual and cannot be held liable by the Seller.

The Customer is required to refer to the description of each Product in order to know its properties, essential characteristics and delivery times.

The contractual information shall be presented in French and confirmed at the latest at the time of validation of the order by the Customer.

Offers of Products shall be within the limits of available stocks, as specified at the time of placing the order.

In case of an order to a country other than metropolitan France, the Customer is the importer of the product(s) concerned.

For all Products shipped outside the European Union and DOM-TOM, the price will be calculated without taxes automatically on the invoice.

Customs or other local taxes or import duties or state taxes may be payable. They will be the responsibility of the Customer only.

Unless proven otherwise, the data recorded in the Seller's computer system is evidence of all transactions with the Customer.

In accordance with the Data Protection Law of 6 January 1978, reinforced and supplemented by the GDPR (General Data Protection Regulation) which came into force on 25 May 2018, the Customer has at any time a right of access, rectification, opposition, deletion and portability of all his personal data by writing, by mail and justifying his identity, to the address of the Seller, mentioned above.

The Customer acknowledges that it has the capacity to contract and acquire the Products offered on the website.

Article 4 – Orders

4-1 . Order transfer

It is up to the Customer to select on the website the Products he wishes to order, in the following manner:

  • Selection and placing in the order basket of the product(s); 
  • Indication of billing and delivery addresses;
  • Mandatory indication of an e-mail address and, if necessary, a contact telephone number in case of order need; 
  • Awareness and compulsory acceptance of the General Conditions of Sale;
  • Summary of the order with price indication and delivery costs; 
  • Choice of method of payment (cf. article « Method of payment » General Conditions of Sale);
  • Information on bank details, if any; 
  • Acceptance, validation and payment of the order (secured with PCI DSS level 1, 3D-Secure 2 and advanced fraud detection tools, such as Stripe Radar)
  • Automatic delivery to the Customer of an e-mail confirming the order to the e-mail address indicated by the Customer when ordering.

The Customer has the possibility to check the details of his order, his total price and to correct any errors before confirming his acceptance. It is his responsibility to verify the accuracy of the order and to report or correct any errors immediately.

The registration of an order on the website is carried out when the Customer accepts these General Conditions of Sale by checking the box provided for this purpose and validates his order. This validation implies acceptance of all these General Conditions of Sale.

The sale is final only after the Customer has been sent confirmation of acceptance of the order by the Seller by e-mail, which must be sent without delay and after receipt by the Seller of the full price.

Any order placed, validated by the Customer and confirmed by the Seller, in the conditions and in the manner described above, on the Website constitutes the formation of a contract concluded at a distance between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute concerning the payment of an earlier order.

The Seller is not intended to sell the Products on the website to professionals, but only to consumers or non-professionals, for their personal needs.

4-2 . Change of order

Once confirmed and accepted by the Seller, under the above conditions, the order is not editable.

4-3 . Order Cancellation

Once confirmed and accepted by the Seller, under the above conditions, the order cannot be cancelled, without exercising the right of withdrawal or in cases of force majeure.

Article 5 - Prices

The Products are provided at the rates in force on the website when the order is registered by the Seller. Prices are expressed in Euros and TTC and possibly also in HT.

The rates shall take into account any reductions that may be granted by the Seller on the website.

These rates are firm and non-revisable during their period of validity, as indicated on the website, as the Seller reserves the right, outside this period of validity, to change prices at any time. They do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the website and calculated prior to placing the order.

If the Customer requests a method of shipping faster or more expensive than the standard shipment, the additional costs of processing, shipping, transport and delivery, as calculated prior to the Customer's validation of the order, are fully borne by the Customer.

The payment requested from the Customer is the total amount of the purchase, including these costs.

An invoice is issued by the Seller and delivered to the Customer upon delivery of the Products ordered.

Article 6 – Conditions of payment

The Products offered by the Seller are issued to the Customer in exchange for a price.

The price is payable in cash, in full on the day the order is placed by the Customer, or in three in four monthly payments by way of secure payment, as follows:

  • by credit cards : Bank Card, Visa, MasterCard, American Express, other credit cards
  • by KLARNA, a credit institution that can pay in THREE (3) times.

Payment by credit card is irrevocable unless the card is used fraudulently. In this case, the Customer may request the cancellation of the payment and the return of the corresponding sums.

Payment data is exchanged in encrypted mode thanks to secure protocol with PCI DSS level 1, 3D-Secure 2 and advanced fraud detection tools STRIPE RADAR. 

The Seller will not be required to issue the Products ordered by the Customer if the Customer does not pay the price in full under the above conditions.

Payments made by the Customer will not be considered final until after actual receipt of the amounts due by the Seller.

Any delay in payment shall automatically entail the application of a flat-rate allowance of EUR 40, without prejudice to the penalties for delay.

The delay in payment will also result in the immediate enforceability of all amounts owed by the Customer, without prejudice to any other action that the Seller would be entitled to bring against the Customer as such.

In addition, the Seller reserves the right, in case of non-compliance with the conditions of payment set out above, to suspend or cancel the delivery of pending orders made by the Customer.

No additional fee, higher than the costs incurred by the Seller for the use of a means of payment may be charged to the Customer.

Article 7 – Issue of ordered products

Delivery of Products means the transfer to the Customer of physical possession or control of the Products ordered.

In accordance with the provisions of article L 216-4 of the Consumer Code, the issue of the Products shall be accompanied by the delivery of the instructions for use, the installation instructions and a written statement indicating the possibility of making reservations.

Products ordered by the Customer will be delivered in metropolitan France within a maximum period of TRENTE (30) days from the order to the address indicated by the Customer when ordering on the website.

Except in special cases or unavailability of one or more Products, the Products ordered will be issued at one time.

The Seller undertakes to make his best efforts to deliver the products ordered by the Customer within the time specified above.

However, these deadlines are provided for information purposes.

If the Products ordered have not been delivered within a time limit of TRENT (30) after the indicative date of delivery, for any cause other than force majeure or the fact of the Customer, the Customer may notify the Seller, under the conditions laid down in article L 216-6 of the Consumer Code,

  • the suspension of payment of all or part of the price until the Seller executes, under the conditions laid down in Articles 1219 and 1220 Civil Code (except for non-performance),
  • the resolution of the sale, after giving notice to the Seller to perform within a reasonable additional time not respected by the Seller.

The resolution may be immediate if the Seller refuses to perform or if it is clear that he will not be able to deliver the Products or if the delivery period not respected was an essential condition for the Customer to sell.

In the event of a resolution of the sale, the amounts paid by the Customer will then be returned to him within 14 days of the date of termination of the contract, excluding any compensation or withholding. 

The Seller takes care of the risks of the transport and is obliged to reimburse the Customer in case of damage caused during the transport.

Deliveries are provided by an independent carrier at the address mentioned by the Customer at the time of the order and to which the carrier can easily access.

The Customer therefore acknowledges that it is up to the carrier to make the delivery and does not have any recourse as security against the Seller in case of failure to deliver the goods carried.

When the Customer has been instructed to appeal to a carrier whom he chooses himself, the issue shall be deemed to be effected upon delivery by the Seller of the Products ordered to the carrier who has accepted them without reservation. The Customer therefore acknowledges that it is up to the carrier to make the delivery and does not have any recourse as a guarantee against the Seller in case of failure to deliver the goods carried.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs shall be subject to additional specific invoicing, upon prior acceptance by the Customer.

The Customer is required to verify the status of the products issued. It has a time limit of THREE (3) days from issue to formulate pwritten (post mail, e-mail) any reservations or claims for non-conformity, defect or apparent defect of the Products issued (e.g. damaged packages already opened ...), as in the case of failure to deliver the instructions for use or installation, with all supporting documents (photos in particular). After this period and failing to comply with these formalities, the Products shall be deemed to be compliant and free from any apparent defects.

It is recalled that the lack of reservations made by the Customer when issuing the Products does not exempt the Seller from the compliance guarantee, as described below.

Article 8 – Transfer of ownership – Risk transfer

The transfer of ownership of the Seller's Products, for the benefit of the Customer, will only be realized after full payment of the price by the latter, regardless of the date of issue of the Products.

Whatever the date of the transfer of ownership of the Products, the transfer of the risks of loss and damage related thereto, will only be carried out when the Customer takes physical possession of the Products which therefore travel at the risks and perils of the Seller, except when the Customer appeals to a carrier whom he himself has chosen, independent of the Seller, in which case the transfer of the risks is effected at the time of the delivery of the Products ordered by the Seller to the carrier chosen by the Customer.

Article 9 – Right of withdrawal

9-1 . Right of withdrawal

In accordance with the legal provisions in force, the Customer has a time limit of QUATORZE (14) days from the receipt of the Products to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay penalty, for the purpose of exchange or refund, provided that the Products are returned in their original packaging and in perfect condition in the QUATORZE (14) days following notification to the Seller of the decision of withdrawal of the Customer.

Returns are to be made in their original and complete condition (package, accessories, notice...) allowing them to be brought back to the market in new condition, accompanied by the purchase invoice.

Damaged, dirty or incomplete products are not included.

The right of withdrawal can be exercised online, using the withdrawal form available on the website, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Seller, or any other declaration, without ambiguity, expressing the will to retract.

In case of exercise of the right of withdrawal within the above-mentioned period, only the price of the product(s) purchased and the cost of delivery shall be refunded; the remaining return costs to the Customer.

The refund will be made within a period of QUATORZE (14) days from notification to the Seller of the withdrawal decision.

Download the form

9-2 . Right of withdrawal of credit agreement

A credit agreement, within the meaning of the consumer credit rules, is credit used exclusively to finance a contract relating to the supply of particular goods or the provision of particular services; These two contracts constitute a single commercial transaction (C. consumer s. L 311-1, 11°).

This principal contract with the Seller shall be terminated if the lender has not, within seven days, granted approval to the borrower or if, within seven days, the consumer has exercised his right of withdrawal (C. consumer, s. L. 312-52).

On the other hand, the credit agreement is automatically terminated when the contract for which the loan had been concluded is itself judicially terminated or cancelled (C. consumer, s. L. 312-55).

For an assigned credit, the borrower may withdraw without cause within 14 calendar days from the date of acceptance of the offer of a credit agreement (C. consumer s. L 312-19).

In the presence of an affected credit, the Customer may request, by an express request drawn up, dated and signed by his hand, the immediate delivery of the property financed; the period within which it may withdraw from the credit agreement shall then expire on the date of delivery, without being able to exceed 14 days or less (C. consumer s. L 312-47, para. 2). The handwritten entry is as follows: « ask to be delivered immediately. The legal deadline for the withdrawal of my credit agreement therefore expires on the date of delivery, without being less than three days or more than fourteen days after its signature. I am bound by my principal sales contract from the fourth day following its signature. » (C. consumer s. R 312-20).

(C. consumer s. L 224-62) :

« – the buyer has a right of withdrawal for the assigned credit used to finance his purchase;

– the contract for the sale or provision of services shall be settled automatically, without compensation, if the borrower, within 14 days, exercises his right of withdrawal;

– in the event of the termination of the contract of sale or of the provision of services following the exercise of the right of withdrawal, the seller or the service provider shall, upon request, reimburse any amount which the buyer would have paid in advance of the price. »

Article 10 – Seller's liability – Guarantee

Products sold on the website comply with the regulations in force in France and have performance compatible with non-professional uses. 

Products supplied by the Seller shall enjoy full rights and without further payment, regardless of the right of withdrawal, in accordance with the legal provisions,

  • the legal guarantee of conformity for products apparently defective, damaged or damaged or not corresponding to the order,
  • the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use.

10-1 . Legal guarantee of conformity

The Seller undertakes to issue property in accordance with the contract description and the criteria set out in Article L217-5 of the Consumer Code

It shall be liable for defects of conformity existing at the time of issue of the Products and which appear within two years of issue.

This warranty period shall apply without prejudice to Articles 2224 et seq. of the Civil Code, the requirement beginning on the day of the Customer's knowledge of the lack of conformity.

Failures to comply within 24 months or 12 months in the case of used goods from the date of issue of the Products shall, unless otherwise proved, be presumed to exist at the time of issue.

In the event of a lack of conformity, the Customer may require that the Products issued by repair or their replacement be brought into conformity or, failing this, a reduction in the price or the resolution of the sale, under legal conditions.

It may also suspend the payment of all or part of the price or the delivery of the benefit provided for in the contract until the Seller has fulfilled its obligations under the legal guarantee of conformity, in accordance with Articles 1219 and 1220 of the Civil Code.

It is up to the Customer to ask the Seller to bring the Products into conformity, choosing between repair and replacement. The goods shall be brought into conformity within a period not exceeding 30 days following the request of the Customer.

The repair or replacement of the Non-compliant Product shall include, where appropriate, the removal and recovery of the Non-compliant Product and the installation of the Compliance or Replacement Product. 

Any Product brought into compliance under the legal guarantee of conformity shall be extended by six months.

In the event of the non-compliant product being replaced, where, despite the choice of the Customer, compliance has not been made by the Seller, the replacement shall entail, for the benefit of the Customer, a new period of legal guarantee of conformity, from the date of issue of the replaced Product.

If the requested compliance is impossible or results in disproportionate costs under the conditions laid down in Article L 217-12 of the Consumer Code, the Seller may refuse it. If the conditions laid down in article L 217-12 of the Consumer Code are not fulfilled, the Customer may, after being notified, pursue the enforced execution in kind of the solution originally requested, in accordance with articles 1221 et seq. of the Civil Code.

The Customer may also require a price reduction or a resolution of the sale (unless the lack of conformity is minor) in the cases provided for in Article L 217-14 of the Consumer Code.

Where the lack of conformity is so serious that it justifies that the reduction of the price or the immediate resolution of the sale, the Customer is not required to request in advance the repair or replacement of the non-compliant Product.

The reduction of the price is proportional to the difference between the value of the Product issued and the value of the product in the absence of the non-conformity.

In the event of a resolution of the sale, the Customer shall be reimbursed the price paid against restitution of the Products not conforming to the Seller, at the expense of the Seller.

The refund shall be made upon receipt of the non-compliant Product or proof of its return by the Customer and at the latest within 14 days, with the same means of payment as the one used by the Customer at the time of payment, unless expressly agreed by the Customer and in any event at no additional cost.

The foregoing provisions are without prejudice to any award of damages to the Customer, as a result of the damage suffered by the Customer as a result of the lack of conformity.

10-2 . Legal guarantee against hidden defects

The Seller responds to hidden defects under the legal warranty against hidden defects arising from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use.

The Customer may decide to implement the guarantee against hidden defects of the Products in accordance with Article 1641 of the Civil Code; in this case he may choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

10-3 . Exclusion of guarantees

The Seller shall not be liable in the following cases:

  • non-compliance with the legislation of the country in which the Products are issued, which it is for the Customer to verify before placing his order,
  • in the event of improper use, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the case of normal wear of the Product, accident or force majeure
  • if installed in a humid, sunny environment, or not suitable for paper and glued supports.

The consumer has a period of two years from the date of issue of the property to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is not required to establish that the non-conformity exists and not the date of its appearance. Where the contract for the sale of the property provides for the supply of digital content or digital service on a continuous basis for a period of more than two years, the legal guarantee shall apply to such digital content or digital service throughout the intended supply period. During this period, the consumer is not required to establish that the existence of the non-conformity affecting digital content or digital service and not the date of its appearance. The legal guarantee of conformity entails an obligation on the trader, where appropriate, to provide all necessary updates to maintain the conformity of the good. The legal guarantee of conformity gives the consumer the right to repair or replace the property within 30 days of his request, without charge and without major inconvenience to him. If the property is repaired within the framework of the legal guarantee of conformity, the consumer shall benefit from a six-month extension of the initial guarantee. If the consumer requests the repair of the property but the seller imposes the replacement, the legal guarantee of conformity shall be renewed for a period of two years from the date of replacement of the property. The consumer can obtain a reduction

Article 11 – Protection of personal data

In accordance with Law No. 78-17 of January 6, 1978, as amended by Law No. 2018-493 of June 20, 2018, it is reminded that the personal data requested from the Client are necessary for the processing of their order and the preparation of invoices, in particular.

This data can be communicated to possible partners of the Seller responsible for the execution, processing, management and payment of orders.

The processing of information communicated through the website meets the legal requirements for the protection of personal data, the information system used ensuring optimal protection of such data.

The Customer has, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition to portability and limitation of the processing of information concerning him. The Customer may exercise his rights by sending an application by post or email to the addresses mentioned above.

Article 12 – Intellectual property

The content of the website and the products that are sold through it is the property of the Seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content and products is strictly prohibited and is liable to constitute an offence of counterfeiting.

Article 13 – Major Force

Parties shall not be held liable if failure or delay in the performance of any of their obligations, as described herein, results from a case of force majeure within the meaning of article 1218 of the Civil Code.

ARTICLE 14 – Terms of termination

It is recalled that, in accordance with the legal provisions, termination of the contract by electronic means is possible when the contract has been concluded by electronic means or, when on the day of termination the Seller offers the Customers the opportunity to conclude contracts by electronic means.

To this end, a free functionality is made available to the Customer, enabling him to carry out, by electronic means, the notification and all the steps necessary for the termination of the contract, which the Seller must acknowledge by informing the Customer, on a durable medium and within a reasonable time, of the date on which the contract ends and the effects of the termination.

Article 15 - Applicable law – Language

These General Terms and Conditions of Sale and the resulting transactions are governed by French law.

They are written in French. If translated into one or more languages, only the French text would be authentic in the event of a dispute.

ARTICLE 16 – Disputes

All disputes to which the purchase and sale operations concluded pursuant to these General Terms and Conditions of Sale may give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been resolved between the Seller and the Customer shall be submitted to the competent courts under the conditions of ordinary law.

The Customer is informed that he may in any case resort to a conventional mediation, in particular to the Commission de la médiation de la consommation (C. consumer, art. L 612-1) or to existing sectoral mediation bodies, or to any alternative dispute resolution method (e.g. conciliation) in case of dispute.

If the dispute is to be brought before the courts, it is recalled that, pursuant to article L 141-5 of the Consumer Code: the consumer may, at his choice, in addition to one of the courts having territorial jurisdiction under the Code of Civil Procedure, refer the matter to the court where he remained at the time of the conclusion of the contract or the occurrence of the harmful event . . 

It is also recalled that, in accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an online dispute settlement platform (ec.europa.eu/consumers/odr/main), facilitating the independent resolution of online disputes between consumers and EU professionals through out-of-court channels.

Article 17 – Pre-contractual information – Customer acceptance

The Customer acknowledges that he has been informed by the Seller in a readable and understandable manner, by means of the provision of these General Conditions of Sale, prior to his immediate purchase or the placing of the order and in accordance with the provisions of article L 221-5 of the Consumer Code:

  • on the essential characteristics of the Products and in particular the specifications, illustrations and indications of size or capacity enabling them to acquire the Products with full knowledge of the facts, in particular as regards their conditions of use. The photographs and graphics presented are not contractual and cannot engage the responsibility of the Seller. The Customer is required to refer to the description of each Product in order to know its essential properties and characteristics. 
  • on the price of the Products and the application of a personalised price on the basis of automated decision-making and associated costs or, in the absence of payment of a price, on any advantage obtained in place or in addition thereto and on the nature of that advantage;
  • on the terms of payment, delivery and performance of the contract of sale;
  • in the absence of immediate execution of the sale, on the time limits for issuing the Products ordered;
  • on the identity of the Seller and all his contact details;
  • the existence and implementation of guarantees (the legal guarantee of conformity, guarantee of hidden defects, possible commercial guarantees) and, where appropriate, after-sales service;
  • on the possibility of using a consumer mediator, whose contact details are contained in these General Conditions of Sale, under the conditions laid down in the Consumer Code
  • on the right of withdrawal (existence, conditions, time limit, manner of exercising this right and standard withdrawal form), the terms of termination, the treatment of claims and other important contractual conditions and, where appropriate, the costs of using remote communication technology, the existence of codes of conduct and financial guarantees and guarantees;
  • on the accepted means of payment.

The fact that a Customer orders on the website implies full adherence and acceptance of these Terms and Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the use of any contradictory document, which would be unopposed to the Seller.